Grand Wireless - Verizon Wireless Authorized Retailer is rated 5.0 out of 5 stars, based on 80 reviews!
I usually dread visiting the Verizon store in person because of prior negative experiences. But that changed when I was helped by Tyler. He was professional, helpful, and warm during our interaction and spoke to me with patience and concern. It is rare to receive this kind of customer service. He quickly and efficiently solved the problem that I had with my SIM card and explained to me what the problem was along the way. I had an exceptional experience with Verizon because of Tyler!
Tyler was great help to my father getting his phone working, and took care of billing issues. Thanks so much!
This Verizon store is the best! I have moved out of the area, but I still drive back to Carlsbad for my phone needs. The staff goes above and beyond to take care of their customers. I've been going to this store for the past 4 years. The service and professionalism is always on point. Miguel knows everything there is to know about all of the different types of smart phones. He is tech savvy, friendly, and honest. Best Verizon store in San Diego!
Ryan and Miguel are the best! Friendly and knowledgeable make for great service, thank you both!
Miguel is AMAZING! How frustrating is it when you can't communicate with your family!? Your spouse? Your kids!? Miguel has saved the day numerous times when our phones broke, died, or were stolen. Recently my screen completely froze on my iPhone and he was able to use the screen off of another phone to temporarily unlock mine so I was able to transfer all my apps, email, photos and music to a new phone. I bought him lunch but he needs a promotion!
Great service! Miguel took super good care of us with a complicated transaction and made everything go smoothly. Very happy with my purchase and feel confident that any future issues will be handled well.
Miguel once again came to my rescue. I used to go to the Verizon in downtown Carlsbad and never had the excellent service I get right across the street. Love this spot. Lo Key and they get the job done.
Typically, my experiences with Verizon stores have been par or sub-par. I did not expect to have the most terrific customer service I have had in a long time when I went to update my phone plan.
Miguel was patient, professional, and hilarious. He answered all of our questions and went the extra mile by completing our phone updates after business hours. If you are looking for a great customer service experience and answers to your wireless phone questions then Miguel at Verizon in Carlsbad is the only choice.
Honestly, I went in with mediocre expectations planning to leave Verizon. The gentleman working here off El Camino changed my mind five minutes in, fixed all of my problems, and set me up with some delicious deals. Ten out of ten any day.
Had some phone and plan issues; came into the store and Anthony very quickly assisted me and resolved all my issues in good order. He even went so far as to follow up the next day and helped adjust my plan further to my advantage. In addition to this; he not only upgraded my second phone, ported over all the information/data, and set up the protective casing and liquid screen cover. Top notch customer service and a really professional and pleasant rep. Thank you very much!!!
As we were walking the Encinitas Street Fair this weekend, I noticed my phone was showing it was "roaming" so was happy to see a Verizon booth to see if they could help with that. BIG MISTAKE. The guy at the booth practically wiped out all my content and messed my phone up royally! Thankfully, we have a Verizon Wireless store near our home so stopped over there. I was quite upset thinking all my pictures, contacts and texts were lost forever but Miguel and Anthony were most patient and helped retrieve my content. I am thankful for their competency and kind manners.
I just have to say the customer service here is outstanding. Matthew and Miguel are amazing. They're patient and very helpful. I will definitely recommend this place to everyone.
Once again Miguel took care of our family of 4 with new phones at the end of the 2 year contract. We have been coming to this store for over 15 years to work with him. Miguel tailors the solution to what your family really needs (kids versus parent plans). He also helps us diagnose issues with the phones when they break and provides great advice on how to proceed giving each situation. We couldn't thank him enough for his help.
I have been coming to this Grand Wireless store for about 10 years and I have never been dissatisfied with the service. Miguel is the most helpful, kind, PATIENT person ever. If you are looking for a Verizon store to go to this is the one! He always over delivers!!
Thank you Miguel for all of your constant help!
Wow!! Miguel is the man. He knows his stuff. My wife just got her new Apple 8 plus and couldn't have asked for a better deal. I will never go to another Verizon store. Miguel was very nice and professional. Not only was he helpful he walked my wife through her new phone. Thank you Miguel you have earned a lifetime customer.
Jaime is truly a Verizon Wireless Expert. He is very knowledgeable and up to date on all devices. Even though we did not buy the devices from Jaime, he took time to help connect and pair 3 all of the devices. We were not able to get this type of service from the Verizon Wireless retail store. I will definitely be back to purchase my next phone from Jaime.
Miguel was exceptional kind and patient with me when I returned a damaged phone!
Miguel has helped me numerous times, always treating me like a treasured customer.
I can't say enough nice things about Miguel for his knowledge and patience.
Thank you for having him at Aviara Verizon!
I am so excited about my new iPhone7plus. I went to Verizon in Carlsbad to check on my internet jet oak that I was having problems with. I ended up getting a new jet pack for free & upgraded from an iPhone 6S to a 7Plus, cover, screen protector & beautiful case/cover. Matthew took excellent care of me & Miguel also helped me. Miguel has helped me before. Every time I go to Verizon they are very helpful & are able to help me. It makes you feel good when you can count on someone that is knowledgeable, very helpful & very nice at the same time! They are both real professional Tech Verizon Representatives! Thank you Mathew & Miguel. You're really nice guys & you know your stuff! I can't thank you enough! It's good to know I can count on you & Verizon!Thanks so much!
Miguel has been terrific. We have been here with him for over an hour and he continues to work through our issues and solve the problem. He even stayed late to help us by over 45 minutes.
My family has been working with Miguel over the past few years, so when I was ready to change phone plans, my Dad put me directly in touch. Miguel went above and beyond on all fronts to make sure I had the absolute best plan for my needs. He was so patient and so kind.
I purchased a screen cover that started lifting on my new iphone, and Miguel went out of his way on his own accord to make sure and send me a new one. The company that made the screen would not help to fix it, but Miguel made sure that I was taken care of.
I never particularly look forward to dealing with phone stuff, but Miguel makes my life so much easier - which is invaluable. I am a customer for life thanks to Miguel.
Went into this Verizon store with lots of questions and looking to buy a new phone and lessen my monthly payments. Matthew was amazing. His patience and friendliness was appreciated. He spent hours with me to ensure that I got the right product and worked to offer promotions and discounts that brought my bill down by $50 per month. They also provided me with a new tablet for free. This meant for me as a senior citizen that I am now able to continue my service,
rather than just give it all up as non-affordable.
Matthew and Miguel invited me to come in anytime with questions as well. As a Verizon customer for 25 years,
This is the best Verizon store I have ever been in.
Nice to know I live in their neighborhood now.
This Verizon is the best cellular store that I've ever been to. Why? Because of Miguel Hernandez and his team. His extraordinary commitment to customer service is absolutely exceptional. I've purchased five phones and one tablet from Miguel over the years because he gets the job done. Whenever I have an issue with any of my equipment "usually my fault", I go to Miguel and he fixes it. If he doesn't have the answer immediately, he finds out from someone else. No matter how crowded the store may be, he is kind, patient and courteous to everyone. He instills that attitude into all of his co-workers. Miguel is the Best! Don't go anywhere else.
A very happy Verizon Customer :)
My family and I have always been happy with the customer service we get from Miguel. He is very knowledgeable and experienced with the products and services Verizon sells.
I have been a loyal customer to this branch for over 5 years. Miguel offers superior customer service as well as rest of his team. I am still with Verizon because of them. Gracias!
Best and most knowledgeable staff I've dealt with. Miguel assisted both me and my wife with our iphones. Go here if you want expert help.
MIguel does a fantastic job taking care of our family of 4 over the many years. We have 2 kids and always have issues with the phones. Thank you for the excellent service.
*Edited after a big misunderstanding between Verizon Customer Service and Grand Wireless was cleared up. Turns out, Verizon Customer Service gave us information that was not accurate (repeatedly), and we wrongly assumed that Verizon Customer Service was the correct party. Turns out, Grand Wireless knew Verizon's policy better than Verizon Customer Service did. Thanks to Miguel and Jaime at Grand Wireless for their patience.* Friendly, knowledgeable, patient staff. They take as much time as you need to help you make a purchase with which you are satisfied. We had a problem with a new phone. And on the phone, Verizon - the company, not Grand Wireless - wrongly offered for us to keep the phone as long as we needed to until we received a new phone that was back-ordered. This created days of confusion and conflict, but through all the phone calls and emails it took to get clarity on the issue, Grand Wireless staff remained committed to trying to help us and to get to the bottom of what had happened. We are disappointed in Verizon Customer Service for misleading us but we appreciate the work Grand Wireless did to try to figure everything out for us. The people who work here are very kind, and I appreciate the extra effort they put in to make sure that we were given the correct information we needed. We have purchased two new phones here and will probably purchase three more within the next year or so, confident that any information or promises we hear from this store are *accurate*. I appreciate that a lot from a company. After spending a lot more time talking with the folks at Grand Wireless than any of us expected, I am more than confident that this team truly cares about their customers and they really know their stuff.
Matthew was very helpful and informative. He helped my husband and I with getting the iPhone 7 ! I appreciated his level of customer service and I will be trying to do all future Verizon business through this location and with him when possible! Thank you for helping me out!
We had a great Experience with Miguel! He was very knowledgeable and professional! We will be going back for all our service needs!
Needed chargers for a few different Apple products so I stopped by, the staff was easy to deal with. Prices were a bit high for the chargers but they are located in a very convent location if you shop at Aviara Vons. They give you a free "high five" when you check-in on the yelp app.
Miguel is the man! He takes great care of the guests and is professional and courteous to all no matter the situation
The guys here are the best! Every time I've gone in I've gotten way more help than I asked for and they're extremely patient, friendly and respectful. Definitely suggest going here before going to the Verizon Store in Encinitas, never a wait and just a way more personable experience.
Miguel helped think outside the box per say in order to allow me to maintain my current phone but switch over to Verizon. Great service.
I know it sounds crazy but I had a great experience at this Verizon... long story short.. Ted and Richard were on top of things. I really felt they had my back. We spent quite some time together, had a few laughs and realized you're only as good as as your technical support team. On the flip side. . Verizon has great service area! Lol. Gotta have your priorities. So... in a world of negative "smart phone" experiences.. I am grateful for my positive one. Thank you Ted and Richard.
Looking to buy wholesale used phones.Sincerely, Paul Coronado (949) 639-9822
Miguel and Adam are a great team! My daughter and I popped in to investigate the possibility of switching plans but we were short on time and visiting from different cities. We thought we would just collect information and run but Adam was so efficient and they were both very informative so we were able to get everything done and head on out. Thank you!
There 5 star average reviews don't lie! Talk to Miguel, he is a very knowledgeable and trustworthy guy. I'll come back to this Verizon specifically again because of him!
Website: http://grandwirelessinc.com/ Description: We are Verizon Wireless exclusive store offering plans, wireless phones and accessories in Carlsbad. We focus on customer relationships, which is why we are San Diegos #1 Verizon Wireless retailer. Services: Smart phones, Basic cell phones, Mobile broadband cards, Phone Accessories, Verizon Wireless plans Payment Types: Cash, Visa, MasterCard, Discover, American Business Hours: Monday-Saturday: 10:00 AM - 08:00 PM. Sunday: 11:00 AM - 05:00 PM
I didn't even know this Verizon store existed in the shopping center! I went in to ask about my accounts & see when upgrades were available and they were able to spot fraudulent activity from the previous store I had dealt with in Bressi Ranch. Apparently the Bressi Ranch store added a contract for a phone we don't own to get the commission on it. That was when Slade was the manager. At this store, Grand Verizon, both Adam and Miguel helped me figure out what was going on in the account and Report it to the fraud department. Adam & Miguel were so efficient and knowledgeable about contracts to spot that the other store had added on a fake contract. Even though I didn't purchase anything from the store this time, they were both able to help me and I definitely will be back when it's time to upgrade phones and plans. They are so friendly and know their products so well. I am thrilled I found a new Verizon store that is honest, excellent customer service, and is not crowded!
Miguel was super helpful! I had gone into another Verizon trying to get my phone fixed and they did nothing to help me. Miguel did everything he could to help me and sure enough got me the replacement for my phone. I will not be going to any other Verizon!
I have a Verizon store within walking distance to my house....however, I don't go there...I always go out of my way and drive to this store. The customer service is 10 out of 10! The employees are so friendly, knowledgeable and helpful. My grown son agrees with me and I recently ran into a lady who moved out of Carlsbad, but still goes out of her way because of the customer service at this store. Miguel is a super star! Even on his day off he is willing to take calls if his expertise is needed to help solve a customer's problem. The last time I was in the store I was helped by Orion and Miguel. Between the two of them I left having every single question answered and my phone working perfectly. I HIGHLY recommend them!
Miguel *****!!!!! U r great!
That was the best experience that I had, since GET became Verizon wireless. U were so patient with us, ( I took about 45 min), to explained to my husband, which was the better plan that suits our needs. On the top of that, u were very pleasant, knowable about every single question that my husband and I asked u.
We r going to your store, to pick up our new iPhone s 6 plus, right? Or iPhone 6 s plus, hahaha. Don't remember.
Great job Miguel.
Adding to my review, Adam, u were multitask!!!!!!*****
U guys rock! Verizon Wireless staff, I've already posted my review about Miguel and Adam, they r keepers.. And they deserve a RAISE!
Thank u both.
Miguel was a great ! He walked us patiently about the new plan. We were reluctant to accept , therefore, Miguel was super patient with us.
It took effect about 35 min, to my husband accept the right choice, lol. I live jus half of mile to the store, and I confess, he surpass my expectations.
Thank you Miguel for helping us, to choose the better plan that suited us.
Maggie., Carlsbad, CA 92009
We have been doing business with Miguel and his staff for over 4 years. We recently upgraded all 4 phones in our family. Miguel and Adam did a great job in completing the transfer to the new phone. They actually stayed at least 1 hour past closing time to get 3 of them running. Miguel worked with my son in Maryland to get his new phone up and running. Great service, great advice and a pleasure to deal with. Thank you.
Never go to a Verizon store again. Go see Miguel and Adam. Killer service, no b.s. Best cell phone customer service I've ever had!
I didn't even know this a Verizon store existed in the shopping center! I went in to ask about my accounts & see when upgrades were available and they were able to spot fraudulent activity from the previous store I had dealt with in Bressi Ranch. Apparently the Bressi Ranch store added a contract for a phone we don't own to get the commission on it. That was when Slade was the manager. At this store, Grand Verizon, both Adam and Miguel helped me figure out what was going on in the account and Report it to the fraud department. Adam & Miguel were so efficient and knowledgeable about contracts to spot that the other store had added on a fake contract. Even though I didn't purchase anything from the store this time, they were both able to help me and I definitely will be back when it's time to upgrade phones and plans. They are so friendly and know their products so well. I am thrilled I found a new Verizon store that is honest, excellent customer service, and is not crowded!
Come see these guys! Miguel and Adam will get you the best deal available. Take it from me I travel from Escondido to do all my Verizon wireless purchaes. You will not be disappointed!
Adam was a one man band, super helpful. Helped me set up my new phone and explained what options I had with my plan. He really took the time with his customers even when he was slammed. Trustworthy for sure.
Today I had one of the best experiences ever at a Verizon store. Both Adam and Miguel were extremely helpful and kind. A week ago I walked out of the Encinitas store as the guy was rude and condescending, so I'll never go back there but these guys in Carlsbad are fantastic and I will definitely go back to them.
I have been with Verizon since cell phones looked like boom boxes from the 80's... on your ear. And this Verizon store has been there for me since I moved from NJ. Their great customer service and knowledge. I fully trust on their word and strongly recommend this store to everyone. They know what they are talking about and appreciate their customers. Thank you!
These guys are the best. They helped me transfer everything from one phone to another then set up the new phone as well.
Mathew worked with me for over an hour to make sure my new phone was operating correctly.
Had I gone to the Apple Store I would have been there all day.
Anyway, I highly recommend you check these guys out when needing anything for your phone.
It is uncommon to find such competent and friendly Service as I have enough encountered today at the Verizon store in Carlsbad. Both Miguel Hernandez and Mathew ATTO were very focused on my account, saved me about $70.00 per month and sent me on my way with new equipment. Customer service is alive and well!
Matthew and Miguel were awesome! They went above and beyond to help us get new phones and get everything set up. Highly recommend.
The service provided by Adam on 9/8/14 was superb! I went to the store and asked how to clean swipe my old Blackberry. Adam said he could take care of it for me. Since the phone needed to be charged, he said to feel free to run some errands, which I did. When I returned to the store, Adam said in order to clean swipe the SD card, the phone needed to be charged some more so said I could go ahead and run some more errands. When I came back the 3rd time, the phone was still undercharged. Adam gave me the option to return in awhile or or provide me with the instructions to complete the clean swipe. I decided to go home and complete the clean swipe on my own. But I wanted to be sure that I posted a review as I was so impressed with Adam's professionalism and his extraordinary customer service!!
People look at me as if I have three heads when I say I'm going to Verizon to get a new iPhone, have one fixed, as you know-there's always something!!! Well the reason is pretty obvious once you go to this location for the first time-I get the whole genius bar deal is so cool and trendy but not when you have a schedule that you are up against and a broken phone that has of course needed service on the worst possible day. I've been a customer for over 5 yrs and even with the smallest issue, I will not go any where else. Miguel is always quick to make sure he's jumping around making sure that all customers are getting taken care of as fast as possible or just simply helping with any other issues you may have should you get lucky and find yourself the only customer in the store...it's never crazy busy so lines aren't an issue.
Obviously some of the issues the guys are up against and they need to figure out a way that will best suite the client which may take some time but for the most part, you are in and out with the best plan, they are kind enough to go over your previous usage with you to be sure you choose the correct plan and don't end up with a surprise bill in the mail, and what I have to say I like most is that they don't give you 6 things to try to up sell you just as you're finishing up and are likely in a hurry! I find this to be a huge annoyance in other Verizon stores....and personally the whole Genuis Bar at the Apple Store is something I won't even consider anymore. It's always a zoo and worst yet you usually leave without your device as "the technician needs to send it in or put it through a lengthy diagnostic test"....who can be without their phone these days??? NOT ME!!! Go see Miguel, Orion, and Matthew and I promise you won't regret it!!! Thank guys for always making your clients feel so important and let them leave spending as little as possible with a new phone or one that needed repairing. The integrity in this shop is top notch-Kelly C.
Adam was amazing. .. he spent over an hour with me and was happy to answer all my questions and helped me download everything i needed. .. thank you Adam.
great service at La Costa off Aviara great help
I have been coming to this store for a few years and normally miguel helps me with all my issues. Today I came in to reset my droid and I forgot all my passwords. Jerome sat with me and helped me reset my phone, ship off my old one and re download all my apps. Best verizon store by far! GO HERE!!!!
They helped me with everything I needed and more! Definitely recommend to everyone.
Matt and Miguel saved all of my info and provided top-notch service. They solved a problem, removed a pain and provided me with a much better phone!
Very knowlegable and kind very good bus
Matt was great and very patience .great experience make sure you visit this store.
Always so knowledgeable! I drove 20 miles to come back Miguel!! He knows it all :-)
They are the very best verizon store around. They saved us money transferring alone in from ATT. I highly recommend them!
Seamless upgrade experience and then some. These guys know every product and service, and can find you the best fit. To boot, they know the tips and tricks to best troubleshoot you're problems.
The most painless tech purchasing experience imaginable. Unbelievable service and highly competitive pricing. DO NOT go anywhere else! Best Buy etc al should take lessons...
Always helpful and personable service. I always come here to purchase insurance for my smartphone instead of going through my carrier. Since it is a small local business rather than a large Verizon store, there isn't a large number of staff so if there are just a handful of people ahead you may have to wait. Of course the wait depends on the needs of those previous customers. Most likely you could be the only customer there so you will get the full attention of staff and be in and out quickly.
Miguel took great care of me. I left with an awesome phone, and he was incredibly helpful and patient. Great experience.
Miguel helped me get a great deal on a new smart phone and has the patience of a saint in helping me get it set up and teaching me to use it.
We have been going to Grand Wireless for our phones and advise for years. Miguel takes care of us every time with good knowledge and a very patience manner in dealing with a family of four. Our phone needs have changed over the years and we are always happy with the advise, level of service and knowledge of what plans to get that meet our diverse needs. Thank you.
My I Phone was either lost or stolen yesterday from my car parked in the parking lot near the Grand Wireless Store. Trying to figure out what to do, I went into the store and threw myself on the mercy of the store manager, Miguel.
Miguel immediately activated the "Find My Phone" app and located my phone several miles away from our location. This within thirty minutes of the loss.
I contacted the Carlsbad PD and went to the location to find my phone. During this process Miguel gave me updates as to the phones location which changed slightly over the next hour.
I eventually recovered my phone, undamaged, from a citizen who had found it and did not know how to go about returning it.
Miguel had no obligation to help me and in fact, if my phone had not been recovered he was in line for the sale of a replacement.
I will do all my future phone business with Miguel and his store. I, obviously, trust them to do the right thing. He and the store he manages are tops.
This Verizon store has AWESOME customer service!! Miguel went out of his way to help me activate my new iPhone! Thanks so much Miguel your hard-work & diligence is greatly appreciated!!!!
To Whom it May Concern
Jerome spent more time with me syncing my iPhone than I ever expected! He was knowledgeable, patient, and kind. He was a super muti-tasker---he helped several other customers while helping me. Thank you Jerome for your time and for resetting your seri reminders just because of me!
I know I can count on Jerome and Verizon to get me and my iPhone underway in a professional manner. I recommend anyone who wants grrreat service and to get dialed in to see Jerome!
This is the store to go to when you need help. I hate the one in encinitas because its always to busy and you have to sign in. This store is as easy as it gets! they hooked me up with discount galore!
Outstanding customer service is what you can expect and receive at this Verizon Store!
We came in to up grade our boys phones around the holidays and Miguel went above and beyond what one would ever expect to help us determine the right phones and package for our family. He spent time assisting in programming our phones and making sure when we left that all our questions had been answered. We recently went in as our boys Otter boxes that we purchased there had issues. Miguel again went above and beyond to assist us to file the paperwork necessary for the warranty.
This is definitely the store to go to if you are looking for knowledgeable professionals.
Kudos to Miguel !
I love these guys. I seriously do. Every time I've been in here, they are so helpful, patient, courteous, and just plain awesome. If there is a way to solve a problem, they will know it and find the most efficient, cost-effective way to do so. So far I've worked with Miguel, Matthew, and Brian. I think they are secretly super heroes. :)
In comparison, some of the other Verizon stores I've been to are just awful. I'm not much for complaining, and I like to give the benefit of the doubt, but the customer service at two other Verizon stores nearby was horrendous. (For the record, the other two stores were the one in the Ralph's plaza on Avenida Encinas and the store by the Trader Joe's in Bressi Ranch. I'll write separate reviews for those.) This place, however, is exceptional. There is really no where else a person should go for their Verizon Wireless needs.
I have always been happy with the customer service I get from Miguel at the Grand Wireless store by Vons on Aviara Parkway. He always has the patience to answer my questions and deals with any issues I have with my phone....which are usually operator error, but he always solves the problem. I wouldn't go anywhere else to get a phone because I always want to have the customer service Miguel provides. He's the best! The Verizon store in Encinitas doesn't even come close....I would never go back there.
I had to get a new cell phone in August right after I moved to Carlsbad, 'cause my other one just crashed on me. I went to the Encinitas Verizon store, where they set up my phone options. The voicemail selection never worked right. My phone never told me when I had a voice mail message. I missed dates, business calls, and just ticked off friends when I didn't call back. I had to dial in manually several times a day just to see if I had calls, what a pain.
I have been to 3 Verizon stores to try and get this fixed to no avail. The Verizon guys fiddled with it, kept me in the store for 1/2 hour or more each time, and then said they didn't know what was wrong. And may I add, they didn't offer a new phone.
So while I was having my hair done next door at Salon Helene, my hairdresser Laura told me that Miguel next door at Grand Wireless had fixed all her problems with her mobile. So off I went...
Well, all I can say is that Miguel and Jerome must have had their training somewhere else, or else they're just smarter than all the other guys who have tried to help me. Within minutes they had my visual voice mail working, they put the icon on the main screen and now I easily can see when I have a voice mail message. And on top of that, they are just cool guys.
Miguel and Jerome, you guys rock!
Miguel at this store is attentive,professional,full of knowledge and most of all personable when it comes to customer service i'll never go anywhere else when it comes to our phones.when it comes to helping his customers he's always there. Thanks Miguel and team for always being there for me and my family.
Website: grandwirelessinc.com/Description: We are Verizon Wireless exclusive store offering plans, wireless phones and accessories in Carlsbad. We focus on customer relationships, which is why we are San Diego’s #1 Verizon Wireless r...